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Title: Solutions Delivery Supervisor
Location: Richmond, VA; Durham, NC; Norfolk, VA; Remote
- Full time
About MAXX
MAXX Potential helps organizations diversify and strengthen their tech talent pipeline. Founded by industry leaders in 2012, we understand the continuous challenge IT Leaders face: the need to deliver more with less, while at the same time building a strong team and planning for the future. MAXX has created a one-of-its-kind Apprenticeship program that benefits everyone and truly puts people first.
Our approach enables us to attract high-potential aspiring technologists and get them delivering value right away, while simultaneously building their skill sets with mentorship from our experienced team. This highly versatile and flexible design makes it possible for us to offer high-quality services at costs comparable to offshore companies. We are also able to offer our customers a dependable, reliable, and diverse talent pipeline, that they might otherwise be missing out on.
Position
The Solutions Delivery Supervisor is a technical management position. This supervisory role includes providing technical oversight and guidance and leading customer solutions delivery. A team leader who will ensure customer satisfaction and help build the business.
As a Solutions Delivery Supervisor you will be responsible for understanding customer organizations, technology architectures, processes, and needs. You will implement innovative solutions to address customer challenges, lead project execution; build and maintain relationships at all organizational levels, and work to ensure that MAXX is the consultant-of-choice for our customers.
Responsibilities
- Manage technical implementation of customer projects, evaluate feasibility, cost, scheduling, and other success criteria
- Manage relationships with existing customers and serve as a point of escalation, proactively working with customers to identify and resolve issues
- Perform retrospective analysis of projects, provide and implement recommendations
- Implement allocation of the right Apprentices to the right projects, consistently and effectively
- Foster a safe, collaborative, and challenging work environment to push Apprentices’ personal and professional development forward
- Identify opportunities for MAXX Potential to provide additional value to customers in the short term and long term
- Responsible for customer communications, including meetings, presentations, and status reports
- Collaborate closely with team members to support renewals, expansion opportunities, and advocate for the customer
- Live & demonstrate the MAXX Potential values, including continuous self-improvement and life-long learning
Qualifications
- Examples of successful technical project execution
- Strong written and verbal communication
- Strong problem-solving and analytical skills
- Strong business acumen
- Customer service orientation and skills
- Ability to “think on your feet” and reason through problems and propose solutions in real-time
- Two or more years of work experience in a hands-on technical capacity
- Ability to work with Apprentices of diverse backgrounds
- Ability to constructively respond to feedback from customers, direct reports, peers, and managers